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Baaaabaaaay! I'm in love with this store. Everyone was so friendly! I'm a chocolate, country girl and since I've been in Miami (almost 2years) I haven't found a good foundation or good customer service until I came to this store. Janelle matched my make up for me so perfect. It doesn't even look like I'm putting on make up. It looks like I'm erasing my blemishes. And this GLOW is phenomenal. Everything is better than all my other expensive make up. But I really feel like it's because of how well Janelle matched my make up. We found gorgeous red lipstick &dark lipliner top with my complexion. She also showed me how to recreate the look. This was the best makeup consultation/purchase. Even at the checkout, the manager and other employees were so friendly. They made me feel right at home. My boyfriend enjoyed himself too (The atmosphere/employees)LOL . Even got in a funny video. I will definitely be back soon. I felt they deserved some praise.
The customer service is a zero stars. One staff member said she couldn't get an item because she is exclusively for one client just because that client had a basket full of items and she skipped the line to pay too. Then the only cashier was saying she was attending other people since they had been waiting. Hire more people if you actually care about customers.
Staff are flippant and just aren't around when needed. It's quite packed as well, which sucks because the store isn't large.
Hello everyone ,
I had the most amazing experience while visiting Mac store at Aventura mall. I was assisted by Paola ( if I'm not mispealling her name, she's short hair, tall and very friendly and likeable person ) . While doing a quick stop today I was assisted by one of their make up Artist and the experience was amazing; got helped right away, provided with quick tips on how to apply make , what produts are fitable for my skin , the make-up Artist took the time To show me how to use the brushes , how to move my hand while applying make-up drying thins time Paola expalined things out on a very profesional friendly manner . You can be able to understand everything with one explanation . I highly recommend Paola during the afternoon shift , she will be the right person to seek for help while you learning and getting the products you need .
I cant really describe in words my pleasurable experience at this location, Here from New Jersey starting early to celebrate my 50th Birthday. Rosanna was one of yhe most positive and helpful people I've come across a a customer in a very long time. If I could I would call tbe store to place my order with her all the time. Never have I ever experienced that kind of customer care in any other Mac location. Thanks for making this Girl lady feel awesome for her up coming Birthday.