Hermès brings enduring craftsmanship, rich heritage and timeless Parisian style to the boutique at Miami Design District. Encompassing all 14 product categories of the House, ranging from leather goods, such as the iconic Birkin and Kelly handbags, to men’s cashmere suits and fine silk scarves and ties, each object is made by hand, employing the same technique and knowledge practiced nearly two centuries ago.

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Sharon Peart Crenshaw 02/02/2018
Awesome Customer Service, and very professional, courteous, and caring staff. Thanks to Jacqueline, Mariela, and Mary for the kindness you showed when we shopped at HERMÈS on Monday. Jacqueline is very patient, and caring. Her goal is to make sure that a customer leaves the store satisfied, and extremely happy with their purchase(s). I encourage anyone looking to purchase any HERMES Purses, or fashion accessories to visit the Miami Store because you will have absolutely no regrets. Thanks again Ladies. Sher
Victoria Acevedo 07/01/2018
Went there to make some changes on my belt and no one even looked at me, they didn’t even say hello, even thought I said goodbye no one cared. They never came to help me or assist me. The worst service ever
Courage Courage 20/12/2017
This store is AMAZING! I called to get a handbag, didn't think I was going to have any luck since I've never been to the Miami store. I was fortunate to speak with Ioana and Cathy, both sales in handbags. Equally they jumped through hoops to get me the bag of my choice , never met me, AND, I'm not a huge buyer. I was so impressed with the way these two women treated me I had to write the managers, course I believe fabulous customer service starts with the managers at each individual store. Obviously they know how to run the store and their staff. All of you have so much class!
Nghia Truong 08/12/2017
This store has a beautiful selection of products and the customer service has truly surprised me. I'm definitely not a targeted client for Hermes and have had underwhelming service (SAs ignored, security guards refusing entry with no reasoning etc.) at past locations. Have bought several products before and am very impressed with customer service. I came to browse recently and had a wonderful SA (shout out to Jacky) help me. She greeted me with a smile and was very accomodating in helping me find the suitable products. Can't wait to come back in the future =)
Ernest Green 24/10/2017
let me start off with I have never seen customer service like this since the Pretty woman movie. once you walk in the store the guys who work in the men area don't even say good morning or greet the customers as they walk in. I was ANGRY AND SHOCKED at the same time. I am thinking to myself, don't they know all the merchandise in this store can be ordered on line, like the way I ordered my Hermes Belt kit. and there is no need for the customers to even come into any store now. ON the other hand I was met by the most wonderful sale lady Jennifer Watson, she was the best Even though i ordered my belt on line for store pick up, she sized it to me in store and give me my true size.Jennifer keep up the great work and those guys in the men area need to watch and take customer service tips from you.
Monday

11am - 7pm

Tuesday

11am - 7pm

Wednesday

11am - 7pm

Thursday

11am - 7pm

Friday

11am - 7pm

Saturday

11am - 7pm

Sunday

12pm - 5pm

(until April 9, 2017)